Privacy Policy

Heidi Chocolat S.A. is committed to protecting your privacy.

This privacy policy describes the privacy practices for the Heidi Choco Club (the "Site"), located at http:// www.heidi-chococlub.com/). Heidi Chocolat S.A. owns and operates this Site. Please note that use of the Website by you is subject to this privacy policy (the "Policy") and the Website's terms and conditions of use ("Terms and Conditions"). Where this Policy uses a word starting with a capital letter, that term will be defined in the Terms and Conditions or elsewhere in this Policy.

Our Policy explains what information we collect on the Website, how we use and/or share this information, and how such information is maintained. By using this Website, you signify your acceptance of this Policy. If you do not agree to the terms of this Policy, in whole or part, you should not use this Website. Please note that this Policy applies only with respect to the information collected on the Website and not any information collected or obtained through other methods or sources.

Our Policy ensures that any information you provide us remains private and secure. To reassure you, below we provide details of the information you provide to us, and how it will and, more importantly, will not be used. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us (and there may be an administrative fee payable for this). If you find any inaccuracies we will delete or correct it promptly.

Information we collect

We may collect the following information when your register on or fill out a form on our site:

First name and last name
E-mail address
Country and City
Collected information uses

Any information provided by you is used to understand your needs and provide a better service. We may use your information for the following reasons:

To send periodic e-mails and to contact you for market research purposes
To personalize your website
experience according to your interests
To improve our products or services based on your needs

Usage of cookies

A cookie is a small file which asks permission to be placed on your computer hard drive. Cookies allow websites to respond to you as an individual.

You may choose to accept or decline cookies. Disabling cookies preferences may limit the full experience of our site.

Links to other websites

The Site may contain links to other websites of interest. We cannot be responsible for the protection and privacy of any information which you provide while visiting such sites; such sites are not governed by this privacy statement.

  • Personally Identifiable Information - Collection of PII that we collect

    We collect personally identifiable information ("PII") that is volunteered during Registration or in response to specific information requests explicitly presented to you.

    We may also collect your IP (Internet Protocol) address to help diagnose problems with our server, and to administer this Website. An IP address is a number that is assigned to your computer when you use the Internet. Your IP address is also used to help identify you during a particular session and to gather broad demographic data.

  • Use and Sharing of PII

    We use PII to provide you with information about Heidi Choco Club, to properly provide you with the Service and for marketing ourselves to you. Heidi Chocolat S.A. will not sell or pass any PII to any other organisations (outside our group companies) unless we are required to do so for fraud prevention and detection. We will never sell or rent your PII to anyone else for their marketing purposes without your consent.

    However, we may pass your PII to our agents and subcontractors to help us with any of our uses of your data set out in this Policy. For example, we may use third parties to provide us with marketing or customer service assistance.

    We also always reserve the right to disclose PII in order to:

    comply with applicable laws;
    respond to governmental enquiries (or enquiries from a legal, governmental or local authority agency or Internet protection agency of any type);
    protect our rights or property, this Website, and/or other users of this Website.

  • Emails

    Please note that we may email you for the following purposes:

    as part of the Service. For example, we send (or may send) emails to you in some of the following example circumstances:

    after Registration, notifying you of your account details and account activation;
    as reminder emails about the services we offer (particularly if you have not used them yet or not used them for a while);
    to send you information or Vouchers which you have been awarded;
    recovery of a lost password
    as a newsletter;
    as promotional emails; and to offer related services to you from Heidi Chocolat S.A.

    However, in terms of any marketing or promotional emails we may send, we will always give you the chance to opt-out (or unsubscribe) from them in the future.

  • Security and retention

    The PII which we hold will be held securely within our systems in accordance with our internal security policy and the law. We hold data until 3 years after it is last accessed or used by us.

    Regarding information transmitted between the Website and and/or users, while we take reasonable precautions to safeguard this information, we may be unable to prevent unauthorised access to such information by third parties or inadvertent disclosure of such information during transit. Users acknowledge this risk when communicating with the Website.

  • Transfer in Certain Circumstances

    If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of Heidi Chocolat S.A. Limited then, in our sole discretion, we may transfer, sell or assign information collected on and through this Website (including, without limitation, PII and other information), to one or more relevant third parties.

  • Customer Service

    If you have any questions or concerns, please feel free to contact us at office@heidi-chocolate.com

  • Changes to this Policy

    Please note that this Policy forms part of the “Terms and Conditions” for use of this Website and forms part of the Agreement between you and us. We may, from time to time, amend this Policy, in whole or part, in our sole discretion. Any changes to this Policy will be effective immediately upon the posting of the revised policy on the Website. Depending on the nature of the change, we may announce the change: (a) on the home page of the Website, or (b) by email, if we have your email address. However, in any event, by continuing to use the Website following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Policy, as it may be amended from time to time, in whole or part, you must terminate your use of the Website.

Web Site Terms and Conditions of Use

  • Terms

    By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

  • Use License

    Permission is granted to temporarily download one copy of the materials (information) on Heidi Chocolat S.A.'s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:modify or copy the materials;use the materials for any commercial purpose, or for any public display (commercial or non-commercial);remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and your membership may be terminated by Heidi Chocolat S.A. at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

  • Disclaimer

    The materials on Heidi Chocolat S.A.'s web site are provided "as is". Heidi Chocolat S.A. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Heidi Chocolat S.A. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

  • Limitations

    In no event shall Heidi Chocolat S.A. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Heidi Chocolat S.A.'s Internet site, even if Heidi Chocolat S.A. or a Heidi Chocolat S.A. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

  • Revisions and Errata

    The materials appearing on Heidi Chocolat S.A.'s web site could include technical, typographical, or photographic errors. Heidi Chocolat S.A. does not warrant that any of the materials on its web site are accurate, complete, or current. Heidi Chocolat S.A. may make changes to the materials contained on its web site at any time without notice. Heidi Chocolat S.A. does not, however, make any commitment to update the materials.

  • Links

    Heidi Chocolat S.A. has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Heidi Chocolat S.A. of the site. Use of any such linked web site is at the user's own risk.

  • Site Terms of Use Modifications

    Heidi Chocolat S.A. may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

  • Governing Law

    Any claim relating to Heidi Chocolat S.A.'s web site shall be governed by the laws of the State of Romania without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.